> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usefini.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Changelog

> Dated updates to Fini's documentation and product, newest first.

This changelog lists dated updates to the Fini (usefini.com) documentation and product, newest first. Each entry says what changed and links to the affected pages.

<Update label="2026-10-08" description="Documentation: new Trust & pricing and Use cases tabs, Performance & accuracy group, playbooks and new guides">
  ## New tabs

  * **Trust & pricing**: a new tab covering security and compliance, plans and billing, and material for evaluating Fini, including [What counts as a resolution](/en/billing/what-counts-as-a-resolution) and [Security overview](/en/security/overview).
  * **Use cases**: a new tab that brings together use-case guides (refunds, disputes, cancellations, escalation and handoff, KYC and account changes, billing and invoices, password reset), the existing walkthroughs, industry setup for fintech and healthcare, and a new **How-tos** group.

  ## Performance & accuracy

  A new group under **Documentation** that explains how to read your agent's results:

  * [How accuracy and resolution rate are measured](/en/performance/how-accuracy-is-measured)
  * [Resolution vs deflection](/en/performance/resolution-vs-deflection)
  * [Analytics](/en/analytics) now sits in this group.

  ## New Getting Started pages

  * [What is Fini](/en/what-is-fini), [How Fini works](/en/how-fini-works), [Rollout timeline](/en/rollout-timeline), [Supported languages](/en/supported-languages), and [FAQ](/en/faq).

  ## New guides

  * [Measure your resolution rate in Fini](/en/how-to/measure-resolution-rate)
  * [Migrate from Zendesk bots to Fini](/en/how-to/migrate-from-zendesk-bots)
  * [How Fini handles messy or conflicting docs](/en/knowledge/messy-or-conflicting-docs)
  * [Best practices for testing your agent](/en/testing/best-practices)

  ## Playbooks

  Seven vendor-neutral playbooks in the **Use cases** tab: [escalation policy](/en/playbooks/escalation-policy), [preparing your APIs](/en/playbooks/preparing-apis), [testing before launch](/en/playbooks/testing-before-launch), [running a pilot](/en/playbooks/running-a-pilot), [knowledge base prep](/en/playbooks/knowledge-base-prep), [multilingual support](/en/playbooks/multilingual-support), and [migrating from a legacy chatbot or IVR](/en/playbooks/legacy-bot-migration).

  ## Updated integration pages

  * The Deploy section adds [Fini on top of your helpdesk](/en/deploy/on-top-of-your-helpdesk) and [Fini on voice](/en/deploy/voice), and the integration pages were updated with additional setup and reference detail.
</Update>


## Related topics

- [Preparing your knowledge base for an AI agent](/en/playbooks/knowledge-base-prep.md)


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