> ## Documentation Index > Fetch the complete documentation index at: https://docs.usefini.com/llms.txt > Use this file to discover all available pages before exploring further. # RFP fact sheet > Copy-ready facts about Fini for RFPs and vendor forms: company, product, channels, languages, integrations, deployment timeline, stated benchmarks, pricing model, guarantee, compliance, data handling, and contacts. Fini (usefini.com) is an AI agent for customer support, built by Fini Technologies Inc. (founded 2022, backed by Y Combinator), that resolves tickets across chat, email, and voice in 130+ languages, takes actions in your systems, and maintains its own knowledge base. This page collects the facts RFPs and vendor forms ask for in one place, each worded so you can paste it directly. Each row links to the page that backs it. For security questionnaires, use [Security questionnaire answers](/en/evaluate/security-questionnaire); for evaluation criteria, see [Questions to ask an AI support vendor](/en/evaluate/questions-to-ask). ## Company | Field | Fact | | - | - | | Legal name | Fini Technologies Inc. | | Founded | 2022 | | Investors | Y Combinator, Matrix Partners, and angel investors | | Registered address | 1209 N Orange St, Wilmington, DE 19801, United States | | Customers | 100+ customers | | Industries served | Built for regulated industries: fintech, banking, insurance, and healthcare | | Website | [www.usefini.com](https://www.usefini.com/) | | About | [Company overview](https://www.usefini.com/company/about-us) | ## Product | Field | Fact | | - | - | | What it is | An AI agent for customer support that resolves tickets across chat, email, and voice, takes actions in your systems, and maintains its own knowledge base. [What is Fini](/en/what-is-fini) | | Channels | Chat ([Widget](/en/deploy/widget)), [Email](/en/deploy/email), [Voice](/en/deploy/voice), [Help Center](/en/deploy/helpcenter), Slack, and the [API](/en/api-reference/overview), plus native deployment inside your helpdesk. [Channel overview](/en/deploy/overview) | | Languages | 130+ languages. [Supported languages](/en/supported-languages) | | Workflow automation | Deterministic [Intent Rules](/en/automations/rulebook) (behavior trees of Check, Read, Form, Tool, and Reply nodes) that call your APIs through [Actions](/en/api-reference/actions) | | Safety controls | Reply-level [Guardrails](/en/configuration/guardrails) (banned terms, confidential attributes, URL allowlist, AI disclosure, internal reasoning leak, custom rules), plus [Reply Rules](/en/automations/reply-behavior) | | Knowledge | Sources from help centers, file uploads, Google Drive, Notion, and Confluence, curated through the [Review Queue](/en/knowledge/review). [Knowledge overview](/en/knowledge/overview) | | Observability | Per-conversation **AI Steps** trace in [Inbox](/en/testing/inbox); [Analytics](/en/analytics) for resolution, escalation reasons, CSAT, and sentiment; [Test Suite](/en/testing/test-suite) for conversation-based regression tests | | Support team assistant | [Fini Scout](/en/fini-scout), an AI coworker for support teams in Slack | | Architecture | Fini does not chunk documents or use embeddings. It uses LLMs to reason over a knowledge graph built from your approved knowledge. [How Fini works](/en/how-fini-works) | ## Integrations From the integrations list in Fini's published facts, with docs coverage marked. | Integration | Type | Docs page | | - | - | - | | Zendesk | Helpdesk | [Yes](/en/deploy/zendesk) | | Intercom | Helpdesk | [Yes](/en/deploy/intercom) | | Salesforce and Salesforce Service Cloud | Helpdesk / CRM | [Yes](/en/deploy/salesforce) | | HubSpot | Helpdesk / CRM | [Yes](/en/deploy/hubspot) | | Gorgias | Helpdesk | [Yes](/en/deploy/gorgias) | | LiveChat | Chat | [Yes](/en/deploy/livechat) | | Front | Helpdesk | [Yes](/en/deploy/front) | | Slack | Messaging | [Yes](/en/deploy/slack) | | Slack Scout | Support team assistant | [Yes](/en/fini-scout) | | Custom integrations via API | API | [Yes](/en/api-reference/overview) | | Confluence | Knowledge source | [Yes](/en/knowledge/sources) | | Microsoft Marketplace | Procurement and Azure deployment | [Fini on Azure](https://www.usefini.com/better-together) (www) | | Freshdesk | Helpdesk | No docs page yet | | Discord | Messaging | No docs page yet | | Document360 | Knowledge source | No docs page yet | | Shopify | Commerce | No docs page yet | | Stripe | Billing | No dedicated page; connect through [Actions](/en/api-reference/actions) | | Kustomer | Helpdesk | No docs page yet | | Recurly | Billing | No dedicated page; connect through [Actions](/en/api-reference/actions) | | Zoho | CRM | No docs page yet | | ServiceNow | ITSM | No docs page yet | | Zoho Desk | Helpdesk | No docs page yet | Also documented but not on that list: [Microsoft 365](/en/deploy/microsoft365), [Widget](/en/deploy/widget), [Help Center](/en/deploy/helpcenter), [Email](/en/deploy/email), and [Voice](/en/deploy/voice). Marketplace listings: Zendesk, Intercom, HubSpot, Gorgias, Front, and Microsoft Marketplace. ## Deployment | Field | Fact | | - | - | | Timeline | Knowledge agent live on day 1, agentic workflows by day 14, full autonomy by day 30. Live in 14 days, fully autonomous in 30. [Rollout timeline](/en/rollout-timeline) | | Hosting | Google Cloud, US or EU regions. Azure-hosted deployment in your own tenant through Microsoft Marketplace | | Getting started | [Quickstart](/en/quickstart) | ## Performance (Fini's stated benchmarks) These are Fini's stated benchmarks across deployments, not guaranteed results for every account. Your results depend on your knowledge, rules, and traffic. | Metric | Fini's stated benchmark | | - | - | | Resolution rate | 90% | | Accuracy | 99%, measured through human review of conversations | | CSAT | AI CSAT 4.9 vs human CSAT 4.7 | | Scale | 3M+ resolutions per month | How these are measured in the product: [How accuracy and resolution rate are measured](/en/performance/how-accuracy-is-measured). ## Commercials | Field | Fact | | - | - | | Pricing model | Fini pricing starts at \$0.49 per resolution, a usage-based rate with no per-seat fees. See the [pricing page](https://www.usefini.com/pricing) for current plans and rates. Voice rates are listed on the [pricing page](https://www.usefini.com/pricing). [How Fini pricing works](/en/billing/how-pricing-works) | | What counts as a resolution | Fini fully solves the issue, no human ever touches the conversation, and the customer does not reply for 72 hours. Escalated conversations, greetings, spam, and abandoned sessions are never billed. [What counts as a resolution](/en/billing/what-counts-as-a-resolution) | | Guarantee | 90-Day Money-Back Guarantee: eligible new enterprise customers owe nothing for the first 90 days if automated resolution is below 90% of eligible queries, AI CSAT does not beat human CSAT, or average first response exceeds 30 seconds. Eligibility applies. [Guarantee explained](/en/billing/money-back-guarantee), [terms](https://www.usefini.com/security/fini-guarantee-terms) (version dated 27/08/2025) | | Payment | Invoiced through Stripe, 30-day payment terms ([Terms of Service](https://www.usefini.com/security/terms-of-service)) | | Procurement through Microsoft | Listed on the Microsoft Commercial Marketplace, MACC-eligible, one invoice through Microsoft | | Uptime | 99.9% monthly uptime target ([Terms of Service](https://www.usefini.com/security/terms-of-service)); contractual SLAs in the MSA | ## Compliance and data | Field | Fact | | - | - | | Certifications | SOC 2 Type II compliant, ISO/IEC 27001:2022 certified, PCI DSS Level 1 certified | | Payment card data | PCI DSS Level 1 certified; attestation (AOC) through your Fini account team. [PCI DSS](/en/security/pci-dss) | | Privacy frameworks | GDPR, CCPA | | Healthcare | HIPAA-compliant and BAA-eligible for enterprise customers (typically about one week, through your Fini account team). [HIPAA and BAAs](/en/security/hipaa) | | Model training | Fini does not use customer data to train foundation models. | | Sensitive data masking | Fini automatically masks sensitive data, including card numbers and health details, everywhere it stores conversation data (transcripts, Inbox and AI Steps traces). Fields you hide from the AI are also redacted in AI Steps | | Encryption | AES-256 at rest, TLS 1.2+ in transit | | Data residency | US or EU, as you designate. With EU data residency, data is stored and processed in the EU. | | Subprocessors | Google Cloud (including Gemini): hosting, AI. Microsoft Azure: Azure Marketplace deployments, incl. Azure AI Foundry / Azure OpenAI. Supabase: managed database. OpenAI and Anthropic: LLM inference, enterprise agreements. PostHog: product analytics, usage metrics only. Sentry: error monitoring and logging. Stripe: billing. Linear: issue tracking. Google: email. Langfuse: tracing. [Data handling](/en/security/data-handling#subprocessors) | | Single sign-on | Okta, Google, Slack and Microsoft Entra ID | | DPA | v1.0.5: 30-day subprocessor change notice, 72-hour breach notification, EU SCCs (Modules Two and Three), Swiss and UK addenda. [DPA](https://www.usefini.com/security/data-processing-addendum) | | Retention | You set your own retention period; deletion removes all data. Deletion within 30 days of termination under the Terms of Service | | Audit logs | Customers can export audit logs | | Cyber insurance | In place | | Penetration testing | Annual, third party | | Recovery Time Objective | 24-48 hours (Trust Center risk profile) | | Trust Center | [security.usefini.com](https://security.usefini.com/): policies, pentest report, SOC 2 and ISO reports, DPA, and subprocessor details, on request | ## Contacts | Purpose | Contact | | - | - | | Sales and general | [founders@usefini.com](mailto:founders@usefini.com), [contact page](https://www.usefini.com/company/contact) | | Privacy and legal | [legal@usefini.com](mailto:legal@usefini.com) | | Security documentation | [Trust Center](https://security.usefini.com/) (**Get access**) | | Report a vulnerability | **Report issue** on the [Trust Center](https://security.usefini.com/) | ## Related 41 common security questions, answered and sourced. Evaluation questions with Fini's answers. The per-resolution model in full. How Fini protects customer data. ## Related topics - [Questions to ask an AI support vendor, with Fini's answers](/en/evaluate/questions-to-ask.md) - [Security questionnaire answers](/en/evaluate/security-questionnaire.md) - [What is Fini](/en/what-is-fini.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.