Get chat history
This endpoint allows you to fetch chat history
Query
Allows you to fetch chat history for a particular source, or all sources. Valid values are “all”,“zendesk”,“slack”,“discord”,“widget”,“intercom”,“ui”,“api”
Epoch timestamp in milliseconds for the start date of history
Epoch timestamp in milliseconds for the end date of history
The number of records to fetch per request
Direction for pagination (e.g., “next” or “previous”)
Cursor for pagination
Filter by category
Feedback type filter (e.g., “thumbs_up”, “thumbs_down”, “no_feedback”)
Filter conversations based on escalation status
Filter conversations that contain knowledge
Filter by ticket ID (this is from your ticketing system)
Filter by question text
Response
A list of conversations containing chat history.
Indicates if there are more conversations to fetch