Fini deploys in three places. Most teams use a combination. Start with the one that matches how your support team works today; add others as needed.Documentation Index
Fetch the complete documentation index at: https://docs.usefini.com/llms.txt
Use this file to discover all available pages before exploring further.
On your website
Embed the Fini widget, a chat bubble customers click to talk to your AI agent directly on any page of your site.
Inside your helpdesk
Connect Fini to Zendesk, Intercom, HubSpot, and others so your AI agent replies on incoming tickets and conversations.
In your help center
Publish a Fini-powered help center, a hosted knowledge base where your AI agent answers search queries.
When to pick which
| Situation | Best fit |
|---|---|
| Most of your customer questions come in through your website. | Widget |
| Your support team already lives in Zendesk, Intercom, HubSpot, or another helpdesk. | Helpdesk integration |
| You have an internal or public knowledge base you want made searchable with AI. | Help center |
| Customers reach you on your site and through your helpdesk. | Combine the widget with a helpdesk integration. See Combining the widget with a helpdesk below. |
Inside your helpdesk
Connect Fini to your existing helpdesk so the AI agent reads incoming traffic and replies on your team’s behalf. The setup pattern is similar across helpdesks: authorize the integration, pick which Fini bot answers on each channel, and configure how quickly the bot replies.Zendesk
Email tickets and chat conversations across one or many Zendesk brands.
Intercom
Conversations across one or many Intercom brands.
HubSpot
HubSpot Inbox email and chat channels.
Salesforce
Salesforce email cases. The most setup-heavy of the helpdesks.
Front
Front conversations across email and chat inboxes.
Gorgias
Gorgias e-commerce support tickets.
LiveChat
LiveChat web chat conversations.
Slack
Slack channels and direct messages.
Combining the widget with a helpdesk
The widget and helpdesk integrations are not mutually exclusive. There are two ways to combine them:Run both deployments independently
The widget answers website visitors. Separately, Fini replies on incoming tickets in your helpdesk. The two flows don’t share state. Pick this when your website traffic and your helpdesk traffic are different audiences (for example, prospects on the site, existing customers via email).Have the widget escalate into your helpdesk
When the bot in the widget can’t help, the conversation hands off to a human as a real ticket in your helpdesk. This is the most common setup. The customer sees a smooth handoff inside the widget; your support team picks up the conversation in the tool they already use.Today, only Zendesk, Front, and Salesforce can be used as widget escalation destinations. The other helpdesk integrations (Intercom, HubSpot, Gorgias, LiveChat, Slack) work for direct integration only.