Read more on the feature here
Chat history
Fini Chat history Tab is an aggregator of all of past conversations that have happened on your bots.
- General overview
- Main Division of chat history tab
- Filtering
- Download feature
1. General overview
Chat history is easily accessible through your Fini panel1
Open Chat history tab

2
Select bot for which you want to see past conversations

3
Select time frame for which you wish to see the past conversations

2. Main Division of chat history tab
Once you’ve selected bot and time frame you’ll see 6 columns with data
- Source: Easily see where each chat originated, whether from your website, social media, or other platforms.
- Question Asked by End User: Quickly identify the initial query posed by your customers.
- Categories: Thanks to our advanced AI, Fini chats are automatically categorized for you, ensuring effortless navigation through topics.
- Ticket ID: Each chat is linked with your existing support systems like Zendesk or Intercom, using corresponding ticket IDs for seamless integration.
- Received on: The date when specific chat occured
- Actions column
1
Click on View


2
Click on Details

- User: Who has asked the question (only applicable for internal use and checking questions asked through ‘Ask Fini’ tab)
- Feedback: Chats in slack, widget or standalone link can be voted with thumbs up or down.
- Categories: Fini chats are automatically categorized for you by AI.
- Escalated: yes/no
- Source: Depending on where user asked the question (UI, API, Widget, Standalone, Search bar, Slack, Discord, Zendesk, Intercom, Chrome, Front)
- URL: Leading to the ticket in the support tool
- Ticked ID: Unique identifier assigned to a support request corresponding with your support tool

3. Filtering
1
Click on Filter

- Source: Depending on where user asked the question (UI, API, Widget, Standalone, Search bar, Slack, Discord, Zendesk, Intercom, Chrome, Front)
- Category: Fini chats are automatically categorized for you by AI.
- Feedback: Thumbs Up/ Thumbs down (replies through Slack, widget & standalone can be assessed)
- Escalation: yes/no
- Reference Links: yes/no
- User: Who has asked the question (only applicable for internal use and checking questions asked through ‘Ask Fini’ tab)
- Question: You can type in the whole question or just a part of it
- Ticket ID: Unique identifier assigned to a support request corresponding with your support tool

4. Download a csv
If you need to make some more detailed analysis, you can easily download a csv file with the past conversations and work with this data in Excel. Just click at the arrow button.