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Add Zendesk files | Fini

1. Click on Add Knowledge

Step 1 screenshot

2. Select Zendesk

Step 2 screenshot

3. Add your subdomain and authorize

Step 3 screenshot

4. Select Category of files you want to add

Note: If you want to add all files, simply choose “Select all” Step 4 screenshot

5. Add files to your bot

Step 5 screenshot

6. You are done!

Your training is complete when there is a “green dot” in front of the file. This signifies that your file has been read successfully. You can also click on “Preview data” to look at the contents Step 6 screenshot

7. Add new Zendesk files

You can click on Add Knowledge and follow the same process to add new Notion files to your bot Step 7 screenshot

You can return to the app, your Zendesk setup is complete!