Learn how to deploy Fini on Intercom Email
Make sure you're signed in to your Intercom account
Go to Deploy tab
Connect Intercom
Select Email settings
Select Bot to deploy
Select Time Delay
3600
seconds.
Set a Debounce Lag
Choose a Reply Type
Reply Type if Agent Assigned
PII Masking
Action if Escalated
“Thank you for the additional information. This will be included in the ticket for our specialized human agent team.”
Acknowledgment Message
“Thank you for the additional information. This will be included in the ticket for our specialized human agent team.”
Threshold Count for Escalation
Message When Escalated via Threshold
“Thank you for your message. Unfortunately, this is outside of my expertise, and I will need to escalate this to our specialized support team. A member of our team will reach out shortly.”
Fini Authorization
Intercom Authorization