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Generating Client ID, Client secret & Secret key for LiveChat account

This document provides a comprehensive guide to generate 3 different IDs in order to deploy your Fini agent in LiveChat. This guide is divided in four sections:
  1. App Creation
  2. Authorization
  3. Chat Webhooks
  4. Private Installation
Make sure to follow this guide thoroughly to ensure the optimal performance of Fini within your Livechat environment. For any additional configurations or queries, refer to the detailed steps provided.

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App Creation

1

To get the above ids go to: https://platform.text.com/console/

Step 1 screenshot
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Click on Apps

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Click on Your apps

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Click on create a new app

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Type App Name ie 'Fini AI TEST'

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Select LiveChat & omit the Infrastructure section

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Click on create app

Step 7 screenshot

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Authorization

1

Click on Blocks

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2

Click on Add building block

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Click on App Authorization

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Click on Add block

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Select server-side app

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Click on Save

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You've just successfully generated Client ID & Client Secret

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Copy Client ID and save it somewhere Make sure you'll be able to access this number later

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Same with Client Secret - Copy the number and save it somewhere Make sure you'll be able to access this number later

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Add callback URL

In redirect URI whitelist paste “https://api-prod.usefini.com/v2/integrations/livechat/auth/callback” into input Step 17 screenshot
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Click on Add

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Scroll to App scopes and API access

Click on Select scopes, and add all four of the below scopes:
  1. agents—all:ro
  2. chats—all:rw
  3. groups—all:ro
  4. tags—all:rw Step 25 screenshot
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Click on Save changes

Step 26 screenshot

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Chat Webhooks

1

Click on Blocks

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Click on Add building block

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Add Chat Webhooks

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Add Fini AI URL

In the Webhook URL field paste “https://api-prod.usefini.com/v2/integrations/livechat/ask-question” into input Step 31 screenshot
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Generate Secret key 🔑

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Copy the Secret key and store it together with Client ID and Client Secret. You won’t be able to access the code after you refresh the page.
6

Go to Webhook triggers and add incoming_chat

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Click on Save

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Click on Add webhook

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Add Fini AI URL

In the Webhook URL add the same URL as previously: “https://api-prod.usefini.com/v2/integrations/livechat/ask-question” Step 39 screenshot
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Paste the same Secret key you've generated a moment ago:

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In Webhook triggers, add incoming_event

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Change the author type to customer

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Click on Save

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You've successfully built Chat Webhooks

Step 45 screenshot

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Private Installation

1

In order to finish the whole process - click on Private installation

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And click on Install app

Step 47 screenshot
You’ve successfully generated Client ID, Client secret & Secret key. You can proceed to deploying Fini agent in your LiveChat account