Deploy
Zendesk Tickets
Learn how to deploy Fini on your Zendesk Tickets
Create an account at Fini AI to get started
Deploy on Zendesk | Fini
1. Click on Deploy
2. Click on Authorize
3. Add your Subdomain
4. Add your AccountID
5. Proceed to the next step
6. Choose Email configuration
This screen allows you to configure your Zendesk email ticket responses
7. Select the bot you want to deploy
8. Choose reply type
We allow you to reply in 2 different ways:
- Direct replies i.e. direct responses to customers
- Internal comments i.e. creating internal comments for agents
9 Click on Set a time delay when responding (e.g. 5 sec)
10 PII masking for data anonymity
If you choose to mask the PII we will mask all PII data, and not read/store any PII and also not send them to our ML models/ OpenAI.
11. Internal Comments Configuration
Through this configuration you can chose to create internal comments for certain scenarios even when you are creating direct replies for customers
11.1 No. of direct replies before switching to internal comment
11.2 Creating internal comments if agent is assigned
12. Authorize Email setup
13. Complete Zendesk Auth
14. Enable Categorization
After you have authorized you can chose to enable categorization for all incoming tickets. Note that the “Category” field should be Multi-select