Learn how to deploy Fini on your Zendesk Emails
Click on Deploy
Connect Zendesk
Enter your Zendesk Subdomain
Add Your Account ID
Select Bot to deploy
Select Time Delay
3600
seconds.
Set a Debounce Lag
Choose a Reply Type
Reply Type if Agent Assigned
PII Masking
Assign Tickets to Fini
Note: If you already have specific assignment rules in place, you may keep this option set to No.
Action if Escalated
“Thank you for the additional information. This will be included in the ticket for our specialized human agent team.”
Acknowledgment Message
“Thank you for the additional information. This will be included in the ticket for our specialized human agent team.”
Threshold Count for Escalation
Message When Escalated via Threshold
“Thank you for your message. Unfortunately, this is outside of my expertise, and I will need to escalate this to our specialized support team. A member of our team will reach out shortly.”
Enable Categorization
Select a Categorization Field
Category Add Type
Category Limit