Business Rules

Business Rules are the workflows configured under Automations → Business Rules. Send type: "business" when creating them and type=business when listing them. Business Rules are not versioned. They are stored and updated directly, and currently run for source: "widget" with triggerType: "on_escalation".

Business-rule endpoints

Endpoints shared with intent rules

Method	Path	Scope	Business-rule usage
`GET`	`/v2/hc-rules/public`	`read`	List with `type=business` and optional `source=widget`.
`GET`	`/v2/hc-rules/fields-context/public`	`read`	Get fields with `type=business`, including Business Rule context fields.
`GET`	`/v2/hc-rules/:id/public`	`read`	Get one Business Rule with its full tree.
`POST`	`/v2/hc-rules/public`	`write`	Create a custom or template-based Business Rule.
`PATCH`	`/v2/hc-rules/:id/public`	`write`	Update the stored rule directly.
`DELETE`	`/v2/hc-rules/:id/public`	`write`	Delete the rule and its agent assignments.

Business-only endpoint

Method	Path	Scope	Purpose
`GET`	`/v2/hc-rules/default/public`	`read`	List Fini-provided Business Rule templates.

Custom and template-based rules

Mode	Create request
Custom	Send `type: "business"`, `source: "widget"`, `triggerType: "on_escalation"`, and a `flowConfig`.
Template-based	Send `type: "business"` and a `defaultRuleId` from List default rules. Do not send `flowConfig`. Use `inputSchema` to bind template inputs.

Business Rules cannot be drafts. Do not send status: "DRAFT", and do not call draft-generation, version, publish, or restore endpoints for them.

Business-rule response fields

Business Rules use the shared Rule shape. The relevant Business Rule fields are type, source, triggerType, defaultRuleId, inputSchema, flowConfig, and botIds. Intent-rule version fields do not apply.

​Business-rule endpoints

​Endpoints shared with intent rules

​Business-only endpoint

​Custom and template-based rules

​Business-rule response fields

Business-rule endpoints

Endpoints shared with intent rules

Business-only endpoint

Custom and template-based rules

Business-rule response fields