The wire-format paths use
/hc-interactions because that is the current backend contract. In this reference, we call them conversations to match the product surface.Reference pages
List conversations
GET /v2/hc-interactions/public - export conversations with filters and cursor pagination.Get conversation
GET /v2/hc-interactions/{id}/public - fetch one conversation by ID.Get event metadata
GET /v2/hc-events/{id}/metadata - fetch the trace metadata for one Fini-authored event.Generate answer
POST /v2/hc-interactions/events/public - add a message event and generate the next Fini response.Send feedback
POST /v2/hc-interactions/{id}/feedback/public - set or clear an event feedback value.Mark feedback resolved
POST /v2/hc-interactions/{id}/feedback-resolved/public - mark a negatively rated event resolved or unresolved.Add feedback note
POST /v2/hc-interactions/{id}/feedback-note/public - save a teammate feedback note on an event.Evaluate conversation rule
POST /v2/hc-interactions/{id}/evaluate-rule/{ruleId}/public - run one rule against an existing conversation.Delete conversation
DELETE /v2/hc-interactions/{id}/public - delete one conversation.Bulk delete conversations
DELETE /v2/hc-interactions/public - delete up to 50 conversations by ID.