/bots in the wire-format paths because that is the current backend contract.
Use this family when you need to create an agent, discover botId values for other API calls, or delete an agent.
In the dashboard and most docs, these entities are called agents. In public API paths and some response fields, the same entity appears as bot.
Reference pages
Create agent
POST /v2/bots/public - create a workspace agent by name.List agents
GET /v2/bots/public - list workspace agents and their serialized prompt text.Delete agent
DELETE /v2/bots/{id}/public - delete one agent by ID.Prompts
Read prompt configuration, inspect saved versions, and save new prompt versions for an agent.
Analytics
Fetch performance summaries, chart datasets, knowledge usage, rule analytics, and escalation breakdowns.