API overview

Fini exposes three API surfaces, depending on who initiates the request. Your backend can call Fini’s public REST endpoints directly. An AI agent (Claude Code, Codex, Claude Desktop, or any skills-aware agent) can call supported public API operations through the Fini skills package. And Fini can call your own APIs when Attributes or Actions run.

Workspace API keys only authenticate requests you send to Fini. The x-api-key contract on API contract is the opposite direction: the credential your systems expect when Fini calls them.

The API surfaces

REST API

Call Fini’s public endpoints directly from your backend over HTTPS with a Bearer token.

Fini skills

Install the skills package and call supported public API operations from any AI agent (Claude Code, Codex, Claude Desktop) without writing the HTTP layer yourself.

Your APIs

Expose customer-owned endpoints for Attributes and Actions. Fini calls them at runtime.

The skills package is a convenience layer over supported REST operations, not a separate auth system. It uses the same workspace API key as the public API.

Detailed pages available today

Agents

Workspace agents are the bots your team configures, tests, and exposes to customers.

Analytics

Analytics summarize agent performance, knowledge usage, rule behavior, and escalation outcomes.

Prompts

Prompts define the agent’s instructions, tone, policy boundaries, and versioned behavior.

Actions

Actions are typed tools the agent can run from Rulebook workflows to perform backend work.

Attributes

Attributes are customer context lookups that enrich the agent before it replies.

External API calls

External API calls are the outbound HTTP steps that power Actions and Attributes.

Tag groups

Tag groups are classification buckets that organize tags for routing, reporting, and rules.

Intent rules

Intent rules are Rulebook workflows that run when a conversation matches a customer intent.

Guardrails

Configure reply checks and inspect policy runs and hit counts.

Business rules

Business rules are widget escalation workflows that enforce operational handoff policies.

Macros

Manage workspace-wide saved replies for the native Inbox composer.

Conversations

Conversations are the customer interaction records and message events handled by Fini.

Refine with AI

Refine with AI sessions capture AI-assisted recommendations for improving a Fini response.

Replays

Replays run known conversations against the current agent configuration so you can compare behavior before and after changes.

Test Suite

Save cases, share criteria, organize collections and evaluate agent changes.

Sources

Sources are imported files, URLs, and provider resources that feed Fini’s knowledge graph.

Knowledge

Knowledge generation turns source content into proposed article and folder structures.

Manage knowledge

Articles are the reviewed knowledge records agents retrieve from at answer time.

Organize knowledge

Folders organize articles into the tree structure assigned to one or more agents.

Public route map

The tables below list the workspace-API-key routes covered by this reference. Use them as the quick route map, then jump into the detailed page for the endpoint family you need.

Scope is semantic, not HTTP-method-based. Most read endpoints are GET, but POST /v2/hc-articles/ids/public and POST /v2/knowledge/public/jobs/status are also read-scoped.

Agents

Method	Path	Scope	Purpose
`POST`	`/v2/bots/public`	`write`	Create a new agent in the workspace.
`GET`	`/v2/bots/public`	`read`	List the agents in the workspace and return the `botId` values other routes accept.
`DELETE`	`/v2/bots/:id/public`	`write`	Delete one agent.

Analytics

Method	Path	Scope	Purpose
`GET`	`/v2/bots/:id/hc-analytics/public`	`read`	Fetch all analytics sections for one agent.
`GET`	`/v2/bots/:id/hc-analytics/:section/public`	`read`	Fetch one analytics section for one agent.

Prompts

Method	Path	Scope	Purpose
`GET`	`/v2/bots/:id/hc-prompt/public`	`read`	Fetch the current merged prompts for one agent.
`GET`	`/v2/bots/:id/hc-prompt/history/public`	`read`	List saved prompt-version metadata for one agent, newest first.
`GET`	`/v2/bots/:id/hc-prompt/:promptId/public`	`read`	Fetch one saved prompt version as a merged prompt object.
`POST`	`/v2/bots/:id/hc-prompt/public`	`write`	Save a new prompt version for one agent.
`POST`	`/v2/bots/:id/hc-prompt/versions/public`	`write`	Create a draft prompt version for one agent.
`GET`	`/v2/bots/:id/hc-prompt/versions/:versionId/public`	`read`	Fetch one exact stored draft version for review.
`POST`	`/v2/bots/:id/hc-prompt/versions/:versionId/publish/public`	`write`	Publish one reviewed draft version.
`DELETE`	`/v2/bots/:id/hc-prompt/versions/:versionId/public`	`write`	Delete one unpublished draft version.

Actions

Method	Path	Scope	Purpose
`GET`	`/v2/hc-tools/public`	`read`	List action records with `alwaysGet=false`.
`GET`	`/v2/hc-tools/:id/public`	`read`	Fetch one action by ID.
`POST`	`/v2/hc-tools/public`	`write`	Create an action record.
`PATCH`	`/v2/hc-tools/:id/public`	`write`	Update an action’s name, schema, or configuration.
`DELETE`	`/v2/hc-tools/:id/public`	`write`	Delete one action.
`POST`	`/v2/hc-tools/:id/test-run/public`	`write`	Test-run an action’s external API call chain.
`GET`	`/v2/hc-tools/:id/junctions/public`	`read`	List agent assignments for the action record.
`POST`	`/v2/hc-tools/junctions/public`	`write`	Update action agent assignments.

Attributes

Method	Path	Scope	Purpose
`GET`	`/v2/hc-tools/public`	`read`	List attribute records with `alwaysGet=true`.
`GET`	`/v2/hc-tools/:id/public`	`read`	Fetch one attribute by ID.
`POST`	`/v2/hc-tools/public`	`write`	Create an attribute record.
`PATCH`	`/v2/hc-tools/:id/public`	`write`	Update an attribute’s name, schema, or visibility flags.
`DELETE`	`/v2/hc-tools/:id/public`	`write`	Delete one attribute.
`POST`	`/v2/hc-tools/:id/test-run/public`	`write`	Test-run an attribute’s external API call chain.
`GET`	`/v2/hc-tools/:id/junctions/public`	`read`	List agent assignments for the attribute record.
`POST`	`/v2/hc-tools/junctions/public`	`write`	Update attribute agent assignments.

External API calls

Method	Path	Scope	Purpose
`GET`	`/v2/api-function-configs/public`	`read`	List external API call steps, optionally filtered by action or attribute.
`GET`	`/v2/api-function-configs/:id/public`	`read`	Fetch one external API call step.
`POST`	`/v2/api-function-configs/public`	`write`	Create one external API call step.
`PATCH`	`/v2/api-function-configs/:id/public`	`write`	Update one external API call step.
`DELETE`	`/v2/api-function-configs/:id/public`	`write`	Delete one external API call step.
`POST`	`/v2/api-function-configs/test-run/public`	`write`	Test one external API call without saving.

Intent Rules

Method	Path	Scope	Purpose
`GET`	`/v2/hc-rules/public`	`read`	List Intent Rules.
`GET`	`/v2/hc-rules/fields-context/public`	`read`	Get fields-context options for Intent Rule setup.
`GET`	`/v2/hc-rules/:id/public`	`read`	Fetch one Intent Rule.
`POST`	`/v2/hc-rules/public`	`write`	Create an Intent Rule.
`POST`	`/v2/hc-rules/generate/public`	`write`	Use natural-language instructions and an LLM to generate intent-rule draft content.
`PATCH`	`/v2/hc-rules/:id/public`	`write`	Update an Intent Rule.
`GET`	`/v2/hc-rules/:id/versions/public`	`read`	List versions of an Intent Rule.
`GET`	`/v2/hc-rules/:id/versions/:versionId/public`	`read`	Fetch one Intent Rule version with its full tree.
`POST`	`/v2/hc-rules/:id/publish/public`	`write`	Publish a selected draft version and assign agents.
`POST`	`/v2/hc-rules/:id/versions/:versionId/restore-as-draft/public`	`write`	Copy a historical version into a new draft.
`DELETE`	`/v2/hc-rules/:id/versions/:versionId/public`	`write`	Delete one unpublished draft version.
`GET`	`/v2/hc-rules/:id/versions/:versionId/test-paths/public`	`read`	Generate test paths for one saved Intent Rule version.
`POST`	`/v2/hc-rules/:id/versions/:versionId/test-paths/run/public`	`read`	Run one test path against a saved Intent Rule version.
`POST`	`/v2/hc-rules/test-paths/config/public`	`read`	Generate test paths for an unsaved flow config.
`POST`	`/v2/hc-rules/test-paths/config/run/public`	`read`	Run one test path against an unsaved flow config.
`DELETE`	`/v2/hc-rules/:id/public`	`write`	Delete an Intent Rule.

Business Rules

Method	Path	Scope	Purpose
`GET`	`/v2/business-rules/public`	`read`	List Business Rules, optionally filtered by `source=widget`.
`GET`	`/v2/business-rules/default/public`	`read`	List Fini-provided Business Rule templates.
`GET`	`/v2/business-rules/fields-context/public`	`read`	Get Business Rule fields.
`GET`	`/v2/business-rules/:id/public`	`read`	Fetch one Business Rule.
`POST`	`/v2/business-rules/public`	`write`	Create a custom or template-based Business Rule.
`POST`	`/v2/business-rules/:id/duplicate/public`	`write`	Duplicate one custom Business Rule.
`POST`	`/v2/business-rules/:id/evaluate/public`	`write`	Evaluate one Business Rule against supplied input context.
`GET`	`/v2/business-rules/:id/test-fields/public`	`read`	Return test fields for one saved Business Rule.
`POST`	`/v2/business-rules/test-fields/preview/public`	`read`	Preview test fields for an unsaved Business Rule tree.
`PATCH`	`/v2/business-rules/:id/public`	`write`	Update a Business Rule directly.
`DELETE`	`/v2/business-rules/:id/public`	`write`	Delete a Business Rule.

Tag groups

Method	Path	Scope	Purpose
`GET`	`/v2/tag-groups/public`	`read`	List the tag groups available in the workspace, including Fini-shipped default groups.
`GET`	`/v2/tag-groups/:id/public`	`read`	Fetch one tag group by ID.
`POST`	`/v2/tag-groups/public`	`write`	Create a custom tag group.
`PUT`	`/v2/tag-groups/:id/public`	`write`	Update a custom tag group.
`DELETE`	`/v2/tag-groups/:id/public`	`write`	Delete a custom tag group.

Method	Path	Scope	Purpose
`GET`	`/v2/tags/:id/public`	`read`	Fetch one tag by ID.
`GET`	`/v2/tag-groups/:id/tags/public`	`read`	List the tags inside one tag group.
`GET`	`/v2/tag-groups/tags/public`	`read`	List tags across one or more tag groups as a flat array.
`POST`	`/v2/tag-groups/:id/tags/public`	`write`	Create a tag inside a tag group. The path parameter is the tag group ID.
`PUT`	`/v2/tag-groups/tags/:id/public`	`write`	Update one tag. The path parameter is the tag ID.
`DELETE`	`/v2/tag-groups/tags/:id/public`	`write`	Delete one tag. The path parameter is the tag ID.

Conversations

Method	Path	Scope	Purpose
`GET`	`/v2/hc-interactions/public`	`read`	Export conversations with filters and cursor pagination.
`GET`	`/v2/hc-interactions/:id/public`	`read`	Fetch one conversation by ID with the same public shape as the list endpoint.
`GET`	`/v2/hc-events/:id/metadata`	`read`	Fetch execution metadata for one Fini-authored event.
`POST`	`/v2/hc-interactions/events/public`	`write`	Send a message event into an existing conversation or start one by `botId`, then return the resulting public event array.
`POST`	`/v2/hc-interactions/:id/feedback/public`	`write`	Set or clear the feedback value on one event in a conversation.
`POST`	`/v2/hc-interactions/:id/feedback-resolved/public`	`write`	Mark a negatively rated event resolved or unresolved.
`POST`	`/v2/hc-interactions/:id/feedback-note/public`	`write`	Save or clear a teammate feedback note on one event.
`POST`	`/v2/hc-interactions/:id/evaluate-rule/:ruleId/public`	`write`	Evaluate one rule against an existing conversation.
`DELETE`	`/v2/hc-interactions/:id/public`	`write`	Delete one conversation by ID.
`DELETE`	`/v2/hc-interactions/public`	`write`	Delete up to 50 conversations in one request.

Refine with AI

See Refine with AI for the shared workflow and session object.

Method	Path	Scope	Purpose
`POST`	`/v2/fix-review/interactions/:id/events/:eventId/sessions/iterations/public`	`write`	Queue an AI-assisted fix-review iteration for one Fini response.
`GET`	`/v2/fix-review/interactions/:id/events/:eventId/session/public`	`read`	Get the active fix-review session for one Fini response.
`GET`	`/v2/fix-review/interactions/:id/events/:eventId/sessions/:sessionId/public`	`read`	Get one fix-review session by ID.

Use the create response’s sessionId and iterationId to poll a session route. The returned session includes latestIteration.status, the original and replayed answer snapshots, and changes with draft prompt, article, or rule IDs. Refine with AI does not publish those drafts automatically.

Replays

Method	Path	Scope	Purpose
`POST`	`/v2/replays/public`	`write`	Create and run a replay from a target Fini response.
`GET`	`/v2/replays/interactions/:interactionId/public`	`read`	List replay conversations created from one original conversation.
`GET`	`/v2/replays/:id/public`	`read`	Fetch one replay conversation.
`GET`	`/v2/replays/:id/events/public`	`read`	Fetch the events for one replay conversation.

See Replays for replay modes, model overrides, and endpoint examples.

Test Suite

Method	Path	Scope	Purpose
`GET`	`/v2/test-suite/criteria-groups/public`	`read`	List shared criteria groups for one agent.
`POST`	`/v2/test-suite/criteria-groups/public`	`write`	Create shared criteria and optionally link cases or capture conversations.
`GET`	`/v2/test-suite/criteria-groups/:id/public`	`read`	Read a criteria group and its current membership impact token.
`PATCH`	`/v2/test-suite/criteria-groups/:id/public`	`write`	Replace a group name and its shared criterion definitions.
`POST`	`/v2/test-suite/criteria-groups/:id/cases/public`	`write`	Attach existing cases to a shared criteria group.
`DELETE`	`/v2/test-suite/criteria-groups/:id/cases/public`	`write`	Detach cases from a group using a reviewed impact token.
`POST`	`/v2/test-suite/criteria-groups/:id/conversations/public`	`write`	Capture Inbox conversations and link existing cases in one batch.
`GET`	`/v2/test-suite/fields-context/public`	`read`	Get available library criteria and deterministic-condition metadata.
`POST`	`/v2/test-suite/criteria/public`	`write`	Save a new custom criterion to the workspace library.
`GET`	`/v2/test-suite/run-configuration/public`	`read`	List Behavior versions, rule drafts and article drafts available for a run.
`GET`	`/v2/test-suite/action-fixtures/public`	`read`	List Action nodes available to script a test scenario.
`GET`	`/v2/test-suite/cases/public`	`read`	List paginated cases with criteria, collection and latest-run metadata.
`GET`	`/v2/test-suite/conversation-input/public`	`read`	Preview an Inbox conversation and recorded Action responses before capture.
`POST`	`/v2/test-suite/cases/public`	`write`	Save a captured conversation or scripted scenario as a regression case.
`GET`	`/v2/test-suite/cases/:id/public`	`read`	Read a saved case with effective criteria, setup and run history.
`PATCH`	`/v2/test-suite/cases/:id/public`	`write`	Update a case name, local criteria, shared groups or test setup.
`DELETE`	`/v2/test-suite/cases/:id/public`	`write`	Permanently remove a case from active lists while preserving run snapshots.
`GET`	`/v2/test-suite/folders/public`	`read`	List collections and their effective case and group counts.
`POST`	`/v2/test-suite/folders/public`	`write`	Create a collection for one agent.
`DELETE`	`/v2/test-suite/folders/:id/public`	`write`	Delete a collection without deleting its cases or criteria groups.
`POST`	`/v2/test-suite/folders/:id/cases/public`	`write`	Link cases in a collection.
`POST`	`/v2/test-suite/folders/:id/groups/public`	`write`	Link criteria groups in a collection.
`DELETE`	`/v2/test-suite/folders/:id/cases/public`	`write`	Unlink cases in a collection.
`DELETE`	`/v2/test-suite/folders/:id/groups/public`	`write`	Unlink criteria groups in a collection.
`GET`	`/v2/test-suite/runs/public`	`read`	List run summaries for an agent, optionally filtered by collection or group.
`GET`	`/v2/test-suite/summary/public`	`read`	Count active cases, criteria groups and runs for an agent.
`POST`	`/v2/test-suite/runs/preview/public`	`read`	Check selected cases for missing criteria before starting a run.
`POST`	`/v2/test-suite/runs/public`	`write`	Queue an asynchronous run with optional draft configuration.
`GET`	`/v2/test-suite/runs/:id/public`	`read`	Read one run and each case execution or evaluation result.
`POST`	`/v2/test-suite/case-runs/:id/action-mocks/public`	`write`	Save a missing Action response into the original conversation case setup.

See Test Suite for shared models, criterion definitions and endpoint examples.

Reply rules

Method	Path	Scope	Purpose
`GET`	`/v2/reply-behavior/public`	`read`	Get the workspace rules for no reply, internal comment, and direct reply behavior.
`GET`	`/v2/reply-behavior/fields-context/public`	`read`	Get fields, operators, sources, attributes, and tags available to reply rules.
`PUT`	`/v2/reply-behavior/:replyType/public`	`write`	Create or update one reply rule slot.

See Reply rules for the behavior and condition shapes.

Sources

Method	Path	Scope	Purpose
`GET`	`/v2/documents/public`	`read`	List source records in the workspace.
`GET`	`/v2/documents/public/:id`	`read`	Fetch one source record by ID.
`GET`	`/v2/documents/public/resources/:provider`	`read`	Discover importable resources from a connected provider.
`POST`	`/v2/documents/public/resources/:provider`	`write`	Register provider resources as source records.
`POST`	`/v2/documents/public`	`write`	Ingest or refresh source records from URLs or source IDs.
`POST`	`/v2/documents/public/deep-crawl/links`	`write`	Crawl one or more seed links and return discovered URLs.
`POST`	`/v2/documents/public/refresh`	`write`	Requeue refresh for existing source IDs.
`DELETE`	`/v2/documents/public`	`write`	Delete source records, optionally deleting linked articles too.

Knowledge generation

Method	Path	Scope	Purpose
`POST`	`/v2/knowledge/public/tree/initialize`	`write`	Generate a tree-import template file from an initialization prompt.
`POST`	`/v2/knowledge/public/tree/persist`	`write`	Upload a tree file and persist it into the workspace knowledge graph.
`POST`	`/v2/knowledge/public`	`write`	Queue one knowledge-generation job from candidate knowledge text.
`POST`	`/v2/knowledge/public/bulk`	`write`	Queue generate-and-save jobs for multiple source IDs.
`POST`	`/v2/knowledge/public/jobs/status`	`read`	Check status for one or more background knowledge jobs.

Manage knowledge

Method	Path	Scope	Purpose
`GET`	`/v2/hc-articles/public`	`read`	List articles. Use `type=live` or `type=draft` to filter.
`POST`	`/v2/hc-articles/ids/public`	`read`	Fetch one or more articles by ID.
`POST`	`/v2/hc-articles/public`	`write`	Create an article or draft article.
`PUT`	`/v2/hc-articles/:id/public`	`write`	Update an existing article.
`POST`	`/v2/hc-articles/:id/draft/public`	`write`	Create a draft from an existing article.
`POST`	`/v2/hc-articles/:id/publish/public`	`write`	Publish a draft article.
`GET`	`/v2/hc-articles/:id/history/public`	`read`	List saved history versions for one article.
`POST`	`/v2/hc-articles/:id/history/public`	`read`	Fetch one saved article version by version number.
`POST`	`/v2/hc-articles/:id/revert/public`	`write`	Revert an article to a saved history version.
`DELETE`	`/v2/hc-articles/:id/public`	`write`	Delete an article.

Organize knowledge

Method	Path	Scope	Purpose
`GET`	`/v2/hc-folders/public`	`read`	Return the knowledge-folder snapshot, optionally filtered by `botId`.
`POST`	`/v2/hc-folders/public`	`write`	Create a knowledge folder.
`PUT`	`/v2/hc-folders/:id/public`	`write`	Update a folder’s title, description, or active state.
`PUT`	`/v2/hc-folders/:id/move/public`	`write`	Move a folder under a different parent.
`PUT`	`/v2/hc-articles/:id/move/public`	`write`	Move an article into a different folder.
`DELETE`	`/v2/hc-folders/:id/public`	`write`	Delete a folder.
`POST`	`/v2/hc-bot-folder-junctions/public`	`write`	Assign or unassign folders to agents in bulk.

Authentication

Every public Fini endpoint authenticates with a workspace API key sent as a Bearer token.

Create a key in Deploy → API Keys

Go to Deploy → API Keys. Create, reveal, and revoke credentials there. Keys are workspace-scoped, each workspace needs its own.

Choose the right scope

The current dashboard create form starts with both Read and Write selected. Remove any scope your integration doesn’t need before you create the key.

Send it as a Bearer token

Pass the key in the Authorization header:

Authorization: Bearer fini_xxxxxxxxxxxxxxxxx

Keep API keys on the server side. Do not embed them in browser code, public mobile apps, or anywhere a user can read them. A leaked key can read workspace data, and write-scoped keys can ingest sources and modify knowledge until revoked.

Workspace API key scopes

Scope	What it allows	Current routes
`read`	Non-mutating list, fetch, and status operations	Agent listing, prompt reads, rule reads, tag and tag-group reads, conversation export and fetch-by-ID, source reads, knowledge tree snapshots, article reads, and knowledge-job status lookups
`write`	Mutation and execution operations	Prompt writes, rule mutations and draft generation, tag and tag-group mutations, conversation events and deletion, source discovery and ingestion, knowledge tree and article mutations, agent-folder assignments, and knowledge generation or import

Most integrations only need one scope. If your workflow only reads data out of Fini, keep Write unchecked. If it needs to send messages, refresh documents, or manage knowledge content, include Write.

Base URL

https://api-prod.usefini.com

All endpoint paths in the reference are appended to this base.

Using the Fini skills package

The Fini skills package teaches any compatible AI agent how to call the public API, so you don’t wire up the HTTP layer or hand-write request shapes yourself. It runs on the same workspace API key and the same scopes as REST. It’s a convenience layer over the supported operations, not a separate auth system.

Install the skills package

Run the install command in your project. It adds the Fini skills to whichever agent environment you’re working in.

npx skills add ask-fini/fini-skills

Provide your workspace API key

The skills authenticate with the same fini_... key created in Deploy → API Keys. Paste the key when the agent prompts for it on first use.

Ask the agent to run a Fini operation

Once installed, the agent knows the supported endpoints, their parameters, and their scopes. Claude Code, Codex, Claude Desktop, and other skills-aware agents can all call the public API directly. Scope rules are identical to REST: a read-only key cannot run operations that require write.

The public API has two write models. Source-ingestion routes and most knowledge-generation flows create inputs or drafts that still pass through Review and Approvals. Manage-knowledge routes write articles directly to the knowledge graph, and organize-knowledge routes change that graph’s structure and visibility immediately.

Why credentials live in Deploy

You create and revoke credentials from Deploy → API Keys because that workflow belongs in the product UI. The endpoint reference lives here so developer docs stay in one place.

Why the API isn’t working

401 Unauthorized

The key is missing, malformed, or revoked. Confirm the header is exactly Authorization: Bearer fini_... with the full key and no extra whitespace. If the key was rotated, generate a new one in Deploy → API Keys.

403 Forbidden

The key is valid but missing the endpoint’s required scope. Check the route map above rather than inferring from the HTTP method alone. Some read endpoints use POST.

The skills package can't authenticate

The skills use the same workspace API key as REST. If a skill call fails with an auth error, re-provide the key. It’s the same fini_... credential, not a separate token. Check the scope too: a read-only key can’t run operations that need write.

Knowledge written via the API doesn't show up in agent answers

It depends on the route. Source-ingestion routes and knowledge-generation routes usually create drafts first, so they do not affect answers until reviewed or published. Manage-knowledge routes can write live knowledge immediately, and organize-knowledge changes can change bot visibility right away.

The key works on your server but not from a browser

Keys are server-side credentials. Proxies and client-side fetch wrappers commonly strip the Authorization header, confirm it’s actually being sent from that environment, and don’t ship the key to a browser even if you can get it to work.

A read endpoint returns an empty response

Usually means the workspace has no matching data in the requested window or filter set. This is expected, not an error.

​The API surfaces

REST API

Fini skills

Your APIs

​Detailed pages available today

Agents

Analytics

Prompts

Actions

Attributes

External API calls

Tag groups

Tags

Intent rules

Guardrails

Business rules

Macros

Conversations

Refine with AI

Replays

Test Suite

Sources

Knowledge

Manage knowledge

Organize knowledge

​Public route map

​Agents

​Analytics

​Prompts

​Actions

​Attributes

​External API calls

​Intent Rules

​Business Rules

​Tag groups

​Tags

​Conversations

​Refine with AI

​Replays

​Test Suite

​Reply rules

​Sources

​Knowledge generation

​Manage knowledge

​Organize knowledge

​Authentication

​Workspace API key scopes

​Base URL

​Using the Fini skills package

​Why credentials live in Deploy

​Why the API isn’t working

The API surfaces

Detailed pages available today

Public route map

Agents

Analytics

Prompts

Actions

Attributes

External API calls

Intent Rules

Business Rules

Tag groups

Tags

Conversations

Refine with AI

Replays

Test Suite

Reply rules

Sources

Knowledge generation

Manage knowledge

Organize knowledge

Authentication

Workspace API key scopes

Base URL

Using the Fini skills package

Why credentials live in Deploy

Why the API isn’t working