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POST
Create shared criteria and optionally link cases or capture conversations. The combined number of conversations and existing cases cannot exceed 50. Existing local criteria are preserved. Total effective criteria per linked case cannot exceed 50.

Headers

string
required
Bearer token containing your workspace API key. The key needs write scope.

Body parameters

string
required
Agent UUID. The agent must belong to the workspace.
string
required
Nonblank name, up to 200 characters.
array
required
One to 50 criterion definitions. See Criterion definitions.
array
Up to 50 unique Inbox conversation UUIDs to capture as cases.
array
Up to 50 unique existing case UUIDs to link.
string
Collection UUID to link this group to.

Response

Returns the group, linked cases and its current impactToken.