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Macros are shared Markdown reply templates for the native Inbox composer. These endpoints manage templates; they do not send messages, execute Actions, or substitute variables. The dashboard fills supported variables when a teammate inserts a macro into a conversation. The authenticated workspace determines ownership. Do not send a company ID or agent ID. Author attribution does not restrict a macro to its creator.

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Endpoints

List macros

List or search saved replies.

Get macro

Read a single template.

Create macro

Add a workspace-wide template.

Update macro

Change its title or message.

Delete macro

Remove a saved template.

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Macro object

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string
Macro UUID.
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string
Owning workspace UUID, derived from authentication.
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string
Trimmed title, up to 150 characters. Unique within the workspace, ignoring capitalization and surrounding spaces.
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string
Markdown template, up to 10,000 characters after trimming. Placeholders such as {{attributes.firstName}} remain literal in API responses.
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string
Creator’s user UUID; can be null if the user was deleted.
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string
Last editor’s user UUID; can be null if the user was deleted.
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string
Creation timestamp.
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string
Last update timestamp.
Read endpoints require read scope. Create, update, and delete require write scope. Use a workspace API key.