Documentation: new Trust & pricing and Use cases tabs, Performance & accuracy group, playbooks and new guides
New tabs
- Trust & pricing: a new tab covering security and compliance, plans and billing, and material for evaluating Fini, including What counts as a resolution and Security overview.
- Use cases: a new tab that brings together use-case guides (refunds, disputes, cancellations, escalation and handoff, KYC and account changes, billing and invoices, password reset), the existing walkthroughs, industry setup for fintech and healthcare, and a new How-tos group.
Performance & accuracy
A new group under Documentation that explains how to read your agent’s results:- How accuracy and resolution rate are measured
- Resolution vs deflection
- Analytics now sits in this group.
New Getting Started pages
New guides
- Measure your resolution rate in Fini
- Migrate from Zendesk bots to Fini
- How Fini handles messy or conflicting docs
- Best practices for testing your agent
Playbooks
Seven vendor-neutral playbooks in the Use cases tab: escalation policy, preparing your APIs, testing before launch, running a pilot, knowledge base prep, multilingual support, and migrating from a legacy chatbot or IVR.Updated integration pages
- The Deploy section adds Fini on top of your helpdesk and Fini on voice, and the integration pages were updated with additional setup and reference detail.