Knowledge
Create article
Create a live article or draft article directly in the workspace.
POST
Use this route when you want to write articles directly instead of generating them from sources.
Headers
Bearer token containing your Fini workspace API key. Format:
Bearer fini_... The key needs write scope.application/jsonBody parameters
Article title.
Main knowledge body.
Instructions the agent should apply when using this article.
Related questions for the article.
Keywords for the article.
Whether the article is escalation-related.
Folder that should contain the article.
Whether to create the article as a draft instead of a live article.
Optional origin marker to store with the article.
POST /v2/hc-articles/public only uses the fields documented above. Even though the internal DTO also permits active, public, and originalArticleId, the public create controller does not pass them through.Response
Returns the created article object. See Manage knowledge for the shared article fields.Because the public create route does not expose
active or public, newly created articles currently come back with the service defaults for those fields.Errors
400 Bad Request
400 Bad Request
The request body is malformed or one of the required arrays is empty.
401 Unauthorized
401 Unauthorized
403 Forbidden
403 Forbidden
The API key does not include the
write scope.
